We want you to be 100% satisfied with your ApplesandBees. Items in new condition (unused/unopened) can be returned or exchanged within 28 days from purchase. Please note that original shipping charges are non-refundable.
If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.
To return or exchange an item please:
1. Include a copy of the packing slip or confirmation email with your unused/unopened item(s), and note the new item(s) desired, or write you want a refund.
2. You’ll need to pay for shipping back to us. Send your return to:
258 Battersea Park Rd, London SW11 3BP
3. When we receive your return or exchange order, your new item(s) will be shipped out, or we will issue your refund.
How long will my refund take?
Refunds are usually processed within 7 working days from the day your return is received and inspected. Depending on your bank or Credit Card Company it can take a little while to show on your account.
Can I return or exchange my order in-store?
You most certainly can.
So we have your exchange items ready, or refund card at the go, it’s best to phone or email us first to let us know you’re popping in.